Refund and Returns Policy

We want you to love your course. Request a refund within 7 days if you completed less than 20% of content and have NOT downloaded certificate.

• ✔ Request within 7 days
• ✔ Less than 20% watched
• ✔ No certificate downloaded
• ✔ Technical issue not fixed in 72hrs

• ✖ After 7 days or >20% completed
• ✖ Certificate already issued
• ✖ Flash sale / 10% OFF final sale
• ✖ Digital eBooks, templates, mentorship attended, bundles after 1 course used

Email support@medwebacademy.org with Subject: Refund Request – [Course Name]
Include: Full name, enrollment email, M-Pesa code / PayPal ID, reason. We reply in 24-48hrs.

Approved refunds in 5-10 business days to original method. M-Pesa → your number, Card/PayPal → back to account. PesaPal transaction fees are non-refundable.